Keep track with our
Broker Portal
Introducing our brand new Broker Portal, designed to streamline the Lifetime Mortgage journey. With an integrated quote-to-application system, simple case tracking and streamlined product selection, you can trust our in-house platform to match our exceptional service.
Create a new case by registering with our Broker Portal today.
Portal registrationReady to register?
If you are yet to register to access our portal, or you’re not yet registered with Royal London Equity Release, you can use the links below to join us. You’ll gain access to our full range of Lifetime Mortgage products and experience simple case management with our Broker Portal.
Get to know our portal
Our Broker Portal is designed to be simple and easy to use, but if you do have any problems, we’re here to help.
You should find the answers to your questions in our Broker Portal walkthrough and FAQs. If you have any further questions, or you’d like someone to walk you through the process, you can contact our Adviser Support Team for assistance.
Contact usThis video has been designed to walk you through the process of using our Broker Portal. It will provide detailed information about starting a case, creating a KFI and progressing a case to application on our simple system.
Frequently asked questions
The broker portal is an online platform designed to streamline your processes, providing easy access to KFIs, client information and application updates in one convenient location.
This portal is available to advisers who are registered to access Royal London Equity Release products. If you are not yet registered with our business, please register first at Royal London Equity Release | Adviser Register. If you are already registered with our business, you can register for our portal at portal.royallondonequityrelease.com/register.
You can log in using your registered email/username and password. If you haven’t yet registered for our new portal and you are a first-time user, follow the registration link on this page to set up your credentials.
Click on the “Forgot Password” link on the login page and follow the instructions to reset your password. You’ll receive an email with further steps.
If you experience login issues, please contact our Adviser Support Team at bdteam@royallondonequityrelease.com, or call 01752 858 222.
The portal features an intuitive dashboard where you can access client data, submit applications, and track progress. You can also use the search bar and menu options for easy navigation. For further guidance on navigating our portal, please refer to our Broker Portal walkthrough video.
The Broker Portal is optimized for Google Chrome and Microsoft Edge. We recommend saving the Broker Portal login page to your browser, for your convenience.
Yes, you can track the progress of your applications under the “My Applications” section, where you’ll see updates on the status of a case.
You can upload documents by selecting the relevant application and clicking the “Upload Documents” button. Supported file formats include PDF, JPEG, and PNG.
If you experience issues when using the portal, please use the live chat within the portal to raise your concerns. Alternatively, you can contact our Adviser Support Team at bdteam@royallondonequityrelease.com, or call 01752 858 222.